My personal laptop using Windows 10 Home still works with the scanner, but I am not sure if it is just because I use my personal laptop infrequently and maybe it has not yet downloaded the MS #1803 update yet. I had the problem with my work laptop using Windows 10 Pro.
#WHY CANT MY COMPUTER FIND MY PRINTER TO SCAN DRIVERS#
If installing the new drivers doesnt resolve the issue, the next issue to check is the interface type selected in printer settings. Plug the printer back into your computer, and see if its recognized.
For some reason the tech guy couldn't get the email with the zipped patch file to come through my email (both work and versions), so he finally emailed me a link to a WeTransfer site, which worked. Drivers can be located on the drivers page of our website, or on the product page, under the Downloads tab. Don't know why they don't put it on their website as a download. Xerox worked with Microsoft to create a patch called win10_rs4_patch_220618 which Xerox technical support can send you. Turns out Microsoft did an update #1803 in early May, 2018 which somehow broke the ability to use the scanner via USB cable if your computer is using Windows 10. I am connected to my computer via wi-fi which was easy to setup.
See the online User’s Guide for more information. Run a nozzle check to see if any of the print head nozzles are clogged. To launch it, simply go to Settings > Update & Security > select Troubleshoot in the left-hand pane > locate the printer troubleshooter, as well as the Hardware troubleshooter. Hi, I have a ET-2750 and I absolutely love it for my printing needs. There are lines or incorrect colors in my printouts. Updated: I contacted Xerox technical support. Why can’t Windows 10 find my network printer Both Windows 10 and Windows 8.1 feature a built-in troubleshooter that can you fix general bugs affecting your printer.
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